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What
is your return policy?
Please send us an email to
sales@telephonegenie.com
before attempting to return any merchandise. All
sales are final, so please choose your products
carefully. Damaged or defective items may be returned
for replacement, not for a refund. All claims
must be made upon receipt of goods.
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What
are your accepted payment methods?
We accept Visa, MasterCard, American
Express and Discover. For your protection, we screen
credit card orders for potential fraud. Please ensure
that your billing and shipping addresses are exactly
correct, to avoid delays in order processing. Incorrect
information may cause a delay in the processing
of your order. Your order may also be delayed if
additional verification of billing information is
necessary.
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Will
you give or sell my account information to other
companies?
Never, never, never. We don't
share or sell any of your information. All information
submitted to Telephonegenie.com is held private. For
more information, please see our privacy policy.
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What
if I forget my account password?
If your memory fails you, or
you forget and accidentally leave it somewhere,
you can retrieve your password (via e-mail) by clicking
on the "forgot password" button.
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Why
should I register and login to your store?
When you register with
Telephonegenie.com,
you have the convenience of only entering your information
once. Then, when you visit us, you can order quickly
and easily. You will receive special promotions,
up-to-date product newsletters, and technical tips
to help you with your Nortel systems. If for any
reason you decide to opt-out of this feature, please
send an email to webmaster@Telephonegenie.com with the
subject "remove." Telephonegenie.com will also be offering
new features to our registered customers that will
further enhance your shopping experience with us!
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What
is the cost of shipping?
Telephonegenie.com has negotiated
with reputable carriers such as UPS, FedEx, USPS
and other common carriers to bring you the best
shipping rates. We're simply passing along the shipping
costs to you (no additional handling charges will
be added), which allows us to give you the low price
that you are getting.
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How
long does it take to get my order?
Telephonegenie.com works vigorously
to get your order out on the same day. All air orders
placed before 4pm EST will be processed that day.
Telephonegenie.com operates a state of the art warehouse
and distribution center to ensure that your order
is shipped quickly and accurately.
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How
do I check the status of my order?
Telephonegenie.com will send you
an email confirmation informing you of the status
of your order. You will also receive a tracking
number letting you know exactly where your package
is.
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How
long is my warranty period?
Warranty periods are stated on individual invoices of sale. Remanufactured equipment and brand new equipment includes a full one year warranty. Each product we offer has a unique serial number and tampering with it voids warranty. We also offer extended warranty periods for a small additional fee.
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Can
I trade in my old telephone system?
Yes. Telephonegenie.com purchases
your out of service, discontinued and defective
equipment from all major manufacturers (Nortel,
Avaya, Mitel, Panasonic, NEC and many more). Simply
email us at sales@telephonegenie.com a list of the equipment
you have to offer, as well as the condition and
we will give you a purchase price for your equipment
as soon as possible.
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Is
your site secure?
As you proceed through
Telephonegenie.com,
be assured we are on a secure server. None of our
customer information is released and it is all confidential.
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Manufactures
