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TelephoneGenie :: FAQ

  FAQ

Frequently Asked Questions
   
What is your return policy?
Will you give or sell my account information to other companies?
What if I forget my password or need to change it?
How long does it take to get my order?
How do I check the status of my order?
Why should I register to your website?
How long is my warranty period?
Can I trade in my old telephone system?
Is your site secure?
   
What is your return policy?

Please send us an email to sales@telephonegenie.com before attempting to return any merchandise. All sales are final, so please choose your products carefully. Damaged or defective items may be returned for replacement, not for a refund. All claims must be made upon receipt of goods.

 
What are your accepted payment methods?

We accept Visa, MasterCard, American Express and Discover. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are exactly correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing information is necessary.

 
Will you give or sell my account information to other companies?

Never, never, never. We don't share or sell any of your information. All information submitted to Telephonegenie.com is held private. For more information, please see our privacy policy.

 
What if I forget my account password?

If your memory fails you, or you forget and accidentally leave it somewhere, you can retrieve your password (via e-mail) by clicking on the "forgot password" button.

 
Why should I register and login to your store?

When you register with Telephonegenie.com, you have the convenience of only entering your information once. Then, when you visit us, you can order quickly and easily. You will receive special promotions, up-to-date product newsletters, and technical tips to help you with your Nortel systems. If for any reason you decide to opt-out of this feature, please send an email to webmaster@Telephonegenie.com with the subject "remove." Telephonegenie.com will also be offering new features to our registered customers that will further enhance your shopping experience with us!

 
What is the cost of shipping?

Telephonegenie.com has negotiated with reputable carriers such as UPS, FedEx, USPS and other common carriers to bring you the best shipping rates. We're simply passing along the shipping costs to you (no additional handling charges will be added), which allows us to give you the low price that you are getting.

 
How long does it take to get my order?

Telephonegenie.com works vigorously to get your order out on the same day. All air orders placed before 4pm EST will be processed that day. Telephonegenie.com operates a state of the art warehouse and distribution center to ensure that your order is shipped quickly and accurately.

 
How do I check the status of my order?

Telephonegenie.com will send you an email confirmation informing you of the status of your order. You will also receive a tracking number letting you know exactly where your package is.

 
How long is my warranty period?

Warranty periods are stated on individual invoices of sale. Remanufactured equipment and brand new equipment includes a full one year warranty. Each product we offer has a unique serial number and tampering with it voids warranty. We also offer extended warranty periods for a small additional fee.
 
Can I trade in my old telephone system?

Yes. Telephonegenie.com purchases your out of service, discontinued and defective equipment from all major manufacturers (Nortel, Avaya, Mitel, Panasonic, NEC and many more). Simply email us at sales@telephonegenie.com a list of the equipment you have to offer, as well as the condition and we will give you a purchase price for your equipment as soon as possible.

 
Is your site secure?

As you proceed through Telephonegenie.com, be assured we are on a secure server. None of our customer information is released and it is all confidential.

   
   
   

 
 
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Meridian M5008 Phone
Meridian M5009 Phone
Meridian M5208 Display Phone
Meridian M5209 Display Phone
Meridian M5112 Phone
Meridian M5212 Display Phone
Meridian M5216 Display Phone
Meridian M5312 Display Phone
Meridian M5316 Display Phone
Meridian M518 Addon Module
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Nortel NT6X17AC SL100 Analog Line Card
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Aastra CM-16 Cordless Phone (3-pack)
Aastra CM-16 Battery
Aastra CM-16 Power Supply Adapter  Aastra 480i IP Phone
Aastra 480i CT IP Phone
Aastra 9112i IP Phone
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Aastra 9143i IP Phone
Aastra 9480i IP Phone
Aastra 480i CT IP Handset Addon
Aastra 9480i IP CT Phone
Aastra VentureIP/480i Power Over Ethernet Adapter
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Nortel M8000/ M9000/Powertouch Series Power Supply
Aastra 9116 Power Supply
Aastra 9120 Power Supply
Meridian M6000 Series Power
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Aastra CM-16 Power Supply Adapter
Aastra 9133i Power Supply
Meridian M5000 Series Power Supply

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Meridian M6320 Telephone
Meridian M622 Add-on Module
Meridian M622 Single Footstand
Meridian M622 Double Footstand
Meridian M6000 Series Power Meridian M8001 Phone
Meridian M8003 Phone
Meridian M8004 Phone
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Meridian M8417 Phone (2 Line)

Nortel Venture 3-Line Speakerphone (NT2N81AA)
Nortel Venture 3-Line Speakerphone (NT2N82AA)
Meridian M9120 Phone
Aastra Powertouch Base Stand
Meridian M8417 Phone (2 Line)
Meridian M9417 Phone
Meridian M9417CW Phone

Meridian M8001 Phone
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Meridian M8004 Phone
Meridian M8009 Phone
Meridian M8314 Phone
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Meridian M9316 Phone
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Meridian M9516 Phone
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Nortel Handset (Legacy Series)
Nortel Amplified Handset (Legacy Series)
Aastra Amplified Handset (Value Series)
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Aastra Push to Mute Handset (Value Series)
Nortel Push to Talk Handset (Legacy Series)
Aastra Push to Talk Handset (Value Series)

Aastra SIP-DECT MBU 400 w/420D Handset
Aastra SIP-DECT 420D Handset

Nortel Venture 3-Line Speakerphone (NT2N81AA)
Nortel Venture 3-Line Speakerphone (NT2N82AA)
Nortel Venture Enhanced Feature Adapter (EFA)
Nortel Venture Module Connector
Nortel Venture 3 Line Stand
Nortel Venture Power Supply/EFA
Nortel Venture Handset (NT0C09)  AastraLink Pro 160

 

Meridian M9110 Phone
Meridian M9116 Phone
Meridian M9116LP Phone
Meridian M9120 Phone
Meridian M9216 Phone
Meridian M9316 Phone
Meridian M9316CW Phone
Meridian M9417 Phone
Meridian M9417CW Phone
Meridian M9516 Phone
Meridian M9516CW Phone
Meridian M9000 Legacy Series Stand
Meridian M9000 Value Series Stand Aastra CM-16 Cordless Phone (3-pack)
Meridian M8009 Phone (5-pack)
Meridian M8314 Phone (5-pack)
Meridian 9316 Phone (5-pack)
Meridian 9316CW Phone (5-pack)
Meridian 9417 Phone (2 Line) (5-pack)
Meridian 9417CW Phone (2 Line) (3-pack)
Meridian M9516 Phone w/ Digital Answering Machine (3-pack)
Meridian 9417CW Phone (2 Line) (5-pack) (Ash/Beige only)

Aastra 51i VoIP Telephone
Aastra 53i VoIP Telephone
Aastra 55i VoIP Telephone
Aastra 57i VoIP Telephone
Aastra 57i CT VoIP Telephone
Aastra 536M Phone Expansion Module
Aastra 560M Phone Expansion Module
Aastra 5i Series Replacement Power Supply

Meridian M9110 Phone
Meridian M9116 Phone
Meridian M9116LP Phone
Meridian M9120 Phone
Meridian M9000 Value Series Stand

Nortel Maestro 1500CW Telephone
Nortel Maestro 3500CW Telephone  Nortel NT6X17BA DMS-100 Analog Line Card
Nortel NT6X17AC SL100 Analog Line Card
Nortel NT6X19AA DMS-100 MSG WTG Line Card
Nortel NT6X21AC SL100 Digital Line Card
Nortel NT6X21BC SL100 Digital Line Card
Nortel NT6X20AA SL100 MSG WTG Conv Card
Nortel NT6X54AA SL100 Bus Interface Card Aastra VentureIP Gateway
Aastra VentureIP 480i Phone
       
Questions? Give us a call! 973 - 244 - 9003

 

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