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TelephoneGenie.com ::

Frequently Asked Questions


	What is your return policy?
	What are your accepted payment methods?
	Will you give or sell my account information to other companies?
	What if I forget my password or need to change it?
	What is the cost of shipping?
	How long does it take to get my order?
	How do I check the status of my order?
	Why should I register to your website?
	How long is my warranty period?
	Can I trade in my old telephone system?
	Is your site secure?


	What is your return policy? Please send us an email to sales@telephonegenie.com before attempting to return any merchandise. All sales are final, so please choose your products carefully. Damaged or defective items may be returned for replacement, not for a refund. All claims must be made upon receipt of goods.

	What are your accepted payment methods? We accept Visa, MasterCard, American Express and Discover. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are exactly correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing information is necessary.

	Will you give or sell my account information to other companies? Never, never, never. We don't share or sell any of your information. All information submitted to Telephonegenie.com is held private. For more information, please see our privacy policy.

	What if I forget my account password? If your memory fails you, or you forget and accidentally leave it somewhere, you can retrieve your password (via e-mail) by clicking on the "forgot password" button.

	Why should I register and login to your store? When you register with Telephonegenie.com, you have the convenience of only entering your information once. Then, when you visit us, you can order quickly and easily. You will receive special promotions, up-to-date product newsletters, and technical tips to help you with your Nortel systems. If for any reason you decide to opt-out of this feature, please send an email to webmaster@Telephonegenie.com with the subject "remove." Telephonegenie.com will also be offering new features to our registered customers that will further enhance your shopping experience with us!

	What is the cost of shipping? Telephonegenie.com has negotiated with reputable carriers such as UPS, FedEx, USPS and other common carriers to bring you the best shipping rates. We're simply passing along the shipping costs to you (no additional handling charges will be added), which allows us to give you the low price that you are getting.

	How long does it take to get my order? Telephonegenie.com works vigorously to get your order out on the same day. All air orders placed before 4pm EST will be processed that day. Telephonegenie.com operates a state of the art warehouse and distribution center to ensure that your order is shipped quickly and accurately.

	How do I check the status of my order? Telephonegenie.com will send you an email confirmation informing you of the status of your order. You will also receive a tracking number letting you know exactly where your package is.

	How long is my warranty period? Warranty periods are stated on individual invoices of sale. Remanufactured equipment and brand new equipment includes a full one year warranty. Each product we offer has a unique serial number and tampering with it voids warranty. We also offer extended warranty periods for a small additional fee.

	Can I trade in my old telephone system? Yes. Telephonegenie.com purchases your out of service, discontinued and defective equipment from all major manufacturers (Nortel, Avaya, Mitel, Panasonic, NEC and many more). Simply email us at sales@telephonegenie.com a list of the equipment you have to offer, as well as the condition and we will give you a purchase price for your equipment as soon as possible.

	Is your site secure? As you proceed through Telephonegenie.com, be assured we are on a secure server. None of our customer information is released and it is all confidential.